Keep it running without watching it yourself.
Websites and software need upkeep — security patches, backups, monitoring, small fixes — and most businesses don't have anyone in-house to own that. We do it quietly in the background, so things stay fast, secure, and working. This is for businesses with a live website or system — built by us or someone else — who want it properly maintained without hiring in-house.
Steady, watched, running quietly.
Steady, watched, running quietly.
Everything inside ongoing support.
- Monthly Website Support
- Security Updates
- Backups
- Uptime Monitoring
- Automation Monitoring
- Bug Fixes
- Minor Updates
- Performance Checks
- Technical Support Retainers
In your words
Your website works, as far as you know. That’s the problem — “as far as you know” is doing a lot of work in that sentence. Is the contact form still delivering enquiries, or did it quietly break in March? When did anyone last check? Is the software underneath it patched, or is it running a version with known holes? If the whole thing vanished tomorrow, does a backup exist — and has anyone ever tested restoring it?
Most small businesses discover the answers the expensive way: the form that was down for six weeks, the hacked site that Google started flagging, the “quick update” that broke the checkout on a Friday night. And the developer who built the site? Moved on, unreachable, or charging emergency rates to look at it cold. Websites and software don’t fail loudly. They rot quietly, and the bill arrives all at once.
Our approach
We treat support as prevention, not a repair hotline. The goal of a good support plan is that you almost never notice it working — updates applied before vulnerabilities matter, backups tested before they’re needed, the form fixed before you knew it was down. What that means concretely:
We treat support as prevention, not a repair hotline. The goal of a good support plan is that you almost never notice it working — updates applied before vulnerabilities matter, backups tested before they’re needed, the form fixed before you knew it was down. What that means concretely:
Monitoring, not assuming.
Uptime, key user journeys (the contact form actually delivers, the checkout actually checks out), performance, and — for automation clients — whether the workflows are still running. Silence from a system is checked, not trusted.
Boring, scheduled upkeep.
Security patches, software updates, and backups happen on a schedule, not “when we remember.” Backups are periodically test-restored, because an untested backup is a hope, not a plan.
Small things handled while they’re small.
A broken link, an outdated price, a new staff photo — support plans include capacity for minor fixes and updates, so the site stays current instead of accumulating a shame list.
We support things we didn't build.
Sites and systems built by someone else are welcome — after a short review so we know what we’re taking responsibility for.
- Discover
- Plan
- Build
- Support
A support plan isn't always the right fit yet.
If your site is a placeholder — a one-pager you'd honestly not miss for a week — a support plan is overkill. Decent hosting with automatic backups covers you. When the site starts earning leads, revisit.
If you have a capable person in-house who genuinely owns updates, backups, and monitoring (not “could theoretically do it”), you’re covered. We’re the answer when that person doesn’t exist or has a real job to do.
If the site is being rebuilt soon, don't buy upkeep for something scheduled for demolition — put the money toward the rebuild and start support on the new thing.
Frequently asked questions
If the site brings you leads, bookings, or sales — yes, because “seems fine” is exactly how broken websites look from the outside. The software layers under every site need regular security patching; forms and checkouts fail silently; backups need to exist and be tested. None of that announces itself. If your site is a simple placeholder you’d barely miss, then honestly, no — decent hosting is enough, and we’ll tell you so.
Scheduled updates and security patches, tested backups, uptime and key-function monitoring, and a monthly allowance of time for small fixes and content changes — scoped in writing to what you have live. If we're also running automations for you, monitoring those is part of it. The exact tiers depend on what you're running; what never varies is that you can see what's being done. “Maintenance” that can’t show its work isn’t maintenance.
Yes — most support relationships start exactly this way. The one prerequisite is a short technical review first, so we understand what we’re inheriting: what it’s built with, what state the security and backups are in, and whether anything needs urgent attention. You get those findings in plain English regardless — occasionally the review honestly finds a site in such poor shape that fixing it up front is cheaper than supporting it as-is, and you’d want to know that before paying a retainer on it.
Rule of thumb: if it adjusts what exists, it's support; if it adds something new, it's scoped separately. Updating prices, swapping images, fixing a broken link, adding a staff member — support. A new page section, a redesign, a new feature or integration — a small quoted project, so your retainer stays predictable and you're never surprised by where the line is. When something sits in the grey zone, we'll tell you which side we think it's on and why, before doing it.
Support runs as an ongoing retainer, scoped to what you actually have live — a website, a set of automations, or both.
Already live and need someone to keep it healthy?
Tell us what you've got running — we'll tell you what a support plan looks like.
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